Frequently Asked Questions

Everything you need to know about your L'ERA journey.

What materials are used in L'ERA Jewellery?

We use premium materials including 18k gold vermeil, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.

How should I care for my jewellery?

To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided L'ERA pouch in a cool, dry place.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable.

Does my jewellery come with a warranty?

Yes, every L'ERA piece is covered by a 12-month warranty that protects against manufacturing defects from the date of purchase.

Can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.